Frequently asked questions:
We've had a number of recurring frequently asked questions from our clients over the years and thought it would be helpful to answer them below:
Why should we pick Surrey and Sussex DJs for your party?
We provide a professional DJ service for a variety of events across Surrey, Sussex and the surrounding areas. Our aim is to meet the customer’s expectations at every stage, from the booking process to the party itself. All our discos come with a friendly and reliable DJ, tailored to suit your requirements.
Can we create our own playlist or request songs to be played?
Absolutely! We encourage our clients to send us a playlist of songs prior to the event. This should be sent via email at least a week before your party. Although we will do our absolute best to play as many tunes from your playlist, it is important to allow the DJ to have full control over the music. We're always keen to play your favourite songs and include any tracks that we think will go down well to keep everyone dancing. Of course, you're more than welcome to make requests on the night of your event.
How long does it take set up and break-down your equipment?
We usually allow around 1 hour to set up before the event starts and require at least 30 minutes after the party has finished to take down our DJ equipment and vacate the premises. It's important our clients take this into account when speaking with the venue.
Do you bring all the necessary equipment for our event or do we need to provide anything?
Unless stated otherwise, our DJ service always includes a DJ, DJ booth, music, speakers, microphone and lighting to provide a high-quality disco. We expect our clients to a arrange a location at the venue for us to set up near a standard power outlet and a space for the attendees of the party to dance.
How much space do you require?
We understand that each event is completely different. We do our best to work around the given space that is provided at the venue. Usually, we require a floor area of at least 2.5 metres by 2.5 metres, but if specified we can do a smaller set up for the more intimate gigs.
What do your DJs typically wear?
We always dress appropriately for every occasion. We tend to dress smart casual at birthdays, anniversaries, engagement parties, however for bookings such as weddings, black tie event's, corporate functions etc, we like to wear more formal attire.
Can we extend the DJ times on the night?
We love an extension request – we see it as the ultimate compliment! If the venue allows for us to continue playing music and the DJ can come to an agreement with the organiser, then the disco can continue past the original finishing time. Any extension will be at the given DJ’s discretion and will involve an additional fee.
Do you bring back up equipment, in case anything happens?
Yes, we certainly do. All of our DJs are very experienced and know how to handle a situation where they may need to make adjustments, if equipment isn’t working correctly. We always check-in with our staff during set up and are available “on-call”, if problems arise at any time during the event.
What is your cancellation policy?
Our cancellation policy states that all deposits are non-refundable.
Do you have public liability insurance and is your DJ equipment PAT tested?
We're covered with a £10million Public Liability Insurance via the Mobile DJ Network. Alongside our Public Liability Insurance, every year as a matter of routine all of our equipment is tested and PAT certified. Both certificates are available on request.
Do you offer any extras?
Alongside our DJ service, we offer a variety of optional extra's that can be added to your booking. Optional extras can include, up lighting, karaoke, confetti cannons, smoke machine and light up numbers.